rETURNS pOLICY

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At Vistella Cycling, we want you to be completely satisfied with your purchase. If you’re not 100% happy with your order, we’re here to help.

We accept returns within 30 days of delivery if your item meets the following conditions:
Unused & In Original Condition – Items must be unworn, unwashed, and in their original packaging.
Proof of Purchase – A valid order number or receipt is required.
Manufacturing Defects – If you receive a defective or damaged product, we will offer a replacement or full refund.

🚫 Non-Returnable Items:

• Items worn, washed, or missing original packaging
• Gift cards or final sale items
• Custom or personalized orders

1. Contact Us – Email david@vistellacycling.com or visit our Contact Us page with your order number and reason for return.
2. Receive Return Instructions – We’ll provide a return address and guidelines.
3. Ship the Item – Customers are responsible for return shipping costs (unless the item is faulty or incorrect).
4. Processing Time – Once received, we will inspect the item and process your refund or exchange within 5-7 business days.

💰 Refunds: Approved returns will be refunded to the original payment method within 5-7 business days after processing. Shipping fees are non-refundable.

🔄 Exchanges: If you need a different size or item, we’ll ship the replacement once the return is approved.

🚀 Received a Faulty or Incorrect Item?
If we made a mistake or your product arrived damaged, contact us within 7 days of receiving it, and we’ll send a replacement at no cost to you.

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. Still no refund? Contact us  for assistance.